THE BASICS
We're happy to have you as a tenant. Use this page and our tenant portal as your resource for all the information and communication you need to have a successful rental period and to help make your house a home.
While we serve at the pleasure of the home owner, we want to do whatever we can to make our tenants happy. This starts with courteous and prompt service. If you have any questions or concerns, please contact your resident relations coordinator at residents@mainlander.com or 503-635-4300 ext 150. They will be happy to help.
Tenant documents & move in information
The following documents will help you through our rental process.
Rent
You can pay rent by dropping it in our secure drop box at the office or online through the tenant portal.
Inspections
It is expected that periodic inspections of the home will take place. You, as the tenant, will receive at least 24 hours notice before the scheduled date. You are welcome to be there, but it is not possible to make a specific appointment. If the Property Manager cannot access the property or a portion of the property due to a lock change by the tenant, a locksmith may be called and the tenant billed for these costs.
Maintenance
To submit a maintenance request, login to the tenant portal here or call your property manager at 503-635-4477.
Our after-hour emergency line is 503-251-4466. To learn more about home maintenance you need to be aware of, check out our information on winterization, spring cleaning, and general maintenance.